Here is how cancelling and refunds work at RangeConverter. If your situation isn't covered, email us anyway.
Cancelling
Go to the Lobby, open Subscription Details and click Cancel. That stops the next payment. Your access stays live until the end of the period you have already paid for.
If you want money back as well, read on and email us.
Your first subscription wasn't for you
Ask within 7 days of your first payment and we refund it in full, provided you have used the product lightly.
This is a once-per-customer refund: it covers your first purchase, not later ones, and not a second account.
A renewal you didn't want
Renewals are not normally refundable. However, if you were charged for a period you did not mean to renew, get in touch. We will refund the remainder of the period, minus the payment processing fee charged by our payment provider.
You bought the wrong plan
Wrong tier, wrong game type, wrong billing period: don't cancel. Email us and we'll switch you over, usually within one business day.
Something is broken or we charged you wrong
If the product is not working and we cannot fix it, or you were charged an amount you should not have been, we refund.
How to ask for a refund
Email support@rangeconverter.com from the address on your account and tell us which payment you mean. The date and amount are enough.
- Approved refunds go back to the card or payment method you paid with.
- The money reaches you 5 to 10 business days after the refund is processed, depending on your bank.
- Once a refund is approved, access to the refunded plan ends the same day.
Chargebacks
If you dispute a charge with your bank instead of emailing us, we cannot help you, and the account is closed while the dispute runs. Email us first: it's faster for everyone.
Not covered above?
Write to us anyway at support@rangeconverter.com. We would rather sort it out than have you guess.